Lack of straight talking costs small firms £36m

Over a third (35%) of UK small business owners spend over 45 minutes a day, or nearly four hours a week, talking to suppliers, customers, colleagues and partners who don’t tell it to them straight, a new report has revealed.

According to a national survey of 2,000 small firms, these long-winded conversations collectively cost business owners almost three million working hours a week, or over £36m in line with the average hourly wage in the UK.

The research commissioned by T-Mobile, found that 86% of small business owners said they waste time every day talking to people who don’t get to the point. The vast majority (91%) see themselves as straight talkers, while almost three quarters (74%) admitted to switching off after just five minutes if they feel someone isn’t straight talking.

Read full article: http://mybusiness.co.uk/YV0FyM9o6VWuDg.html

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