Some businesses missing out on best communications deals

Telecommunications services are becoming more important to UK businesses, new Ofcom research revealed today, with communicating on the move vital for many firms.

Ofcom’s first comprehensive research into how UK businesses use telecoms services explores take-up, use of services and views about landline, mobile and internet services.

Businesses spent 13.9billion on telecoms services in 2008, accounting for 45 per cent of total retail telecoms turnover. For businesses with five employees or more, the mean annual spend on telecoms services per year is 14,600 which is 19 times more than the average household.

The mix of services being used by business is changing over time, with mobile, internet and data services becoming increasingly important. More than 85 per cent of businesses were satisfied with the range of products and services available across all telecoms markets.

The research shows how businesses are an important part of the telecoms market and telecoms services are playing an increasingly key role in the success of UK businesses.

However the research also shows that they could be getting more from their communications service.

The research highlights three main areas of concern amongst businesses using telecoms services:

• Some dissatisfaction with customer service and broadband speeds;
• Difficulties in negotiating a better deal and switching providers; and
• Problems with mobile not-spots in certain areas of the UK.

Read more here: http://www.ofcom.org.uk/media/news/2009/12/nr_20091209

Free Resources

Related posts:

UK Enterprises Wasting £264 Million Per Year on Mobile Costs A survey of UK businesses has suggested that companies are wasting money by not deploying fixed-mobile convergence systems within their offices. The research showed that...