Small businesses customers were being “woefully served” by energy suppliers

Following a major investigation into the energy market, to which the FPB contributed members’ experiences, Ofgem discovered that small businesses customers were being “woefully served” by energy suppliers. In response, they have introduced the following changes:

Greater protection for small businesses that make up the majority of commercial consumers

Limiting the automatic rollover of fixed-term contracts, which has resulted in businesses being locked, without being aware, into unfavourable long-term contracts

Prohibiting unjustified price differences between tariffs and payment types

Tougher rules governing marketing practices to prevent customers from being switched to higher-priced deals

Suppliers will be required to include key information on bills and produce annual statements to help customers compare tariffs.

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1 Comment

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  Ben Waugh November 29, 2009 at 9:54 am

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